At Cisco we’re creating extra enterprise worth by customizing Cisco instruments and companies for our companions.
In a latest survey 82% of Cisco Companion Summit attendees mentioned they’re rising their managed companies apply and it’s their prime precedence to satisfy buyer wants.
So it’s with nice pleasure that we’re asserting Cisco Companion Superior Help to create a premium help expertise particularly geared to the wants of Managed Providers Suppliers (MSPs).
With Cisco resolution and structure experience, and the additional benefit of guided entry to API integrations that construct on MSPs’ current companies, Cisco Companion Superior Help options quicker entry to specialists in Cisco’s TAC – a world group that gives around-the-clock, award-winning technical help companies on-line and over the telephone. Cisco Companion Superior Help permits MSPs to construct new companies for purchasers and provides entry to Cisco AI and automation to scale an outcome-based service mannequin that may result in a 50% discount in service request (SR) decision time with elevated CSAT.
“We’ve been asking for a Cisco program that matches the precise wants of MSPs,” mentioned Toby Alcock, CTO, Logicalis Group. “Our clients will profit from us having extra entry to APIs and Cisco’s world main TAC’s resolution architect experience.”
Cisco Companion Superior Help is really taking Cisco and its companions into the world of digital and serving to them turn into “smart-bonded” with Cisco; taking help subject decision from analog processes equivalent to e mail and phone calls to sharing a digital interface that makes use of automation and AI capabilities.
A lot of our largest companions are already smart-bonded, and lots of are working with these digital processes. Unimaginable progress has been made within the Cisco associate ecosystem in using automation to get to resolutions quicker; going ahead, it’s about us all being able to go from reactive to predictive to proactive–and now even to prescriptive.
With this new service, companions can skip the TAC line and join immediately with a prioritized group of resolution architects who deal with essentially the most complicated points. We’re enhancing companions’ entry to those certified specialists; paired with digital automation, this entry will get us to quicker resolutions — and even earlier than points occur.
After we say quicker, we’re speaking about resolving circumstances in minutes that might usually take weeks.
Companion Superior Help for MSPs can even present guided API use circumstances that leverage telemetry and insights so companions can construct new companies for his or her clients.
This groundbreaking help provide will rework the associate expertise and produce much more worth to our clients!
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